Privacy Policy
Last Updated: February 13, 2026
BestVacation, Inc. ("wetrato," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at wetrato.com (the "Site") or use our services.
Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
1. Information We Collect
Information You Provide Directly
When you sign up for our waitlist, request information, or contact us, we may collect:
- Contact Information: First name, last name, and email address
- Phone Number: If you choose to provide it (optional)
- Survey Responses: Answers to optional questions about your family and travel preferences
- Communications: Any messages or inquiries you send to us
Information Collected Automatically
When you visit our Site, we automatically collect certain information about your device and usage, including:
- Device Information: Browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
- Log Data: IP address, access times, and referring website addresses
- Performance Data: Page load times and site performance metrics
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our vacation planning services
- Communicate with you about our services, including waitlist updates
- Respond to your inquiries and customer service requests
- Send you marketing communications (with your consent)
- Analyze website usage to improve user experience
- Personalize your experience on our Site
- Detect and prevent fraud or other unauthorized activities
- Comply with legal obligations
5. Third-Party Services
We work with third-party service providers to help operate our Site and deliver our services. These providers may collect or receive information on our behalf in the following categories:
- Hosting and infrastructure providers
- Analytics and performance monitoring services
- Customer relationship management platforms
- Email communication services
These service providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to:
- Provide you with our services
- Comply with legal obligations
- Resolve disputes and enforce our agreements
Contact and waitlist information is retained for up to 3 years after your last interaction with us, unless you request deletion sooner. Analytics data is retained according to our service providers' retention policies.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using HTTPS/TLS
- Secure storage with reputable cloud service providers
- Access controls limiting who can view personal data
- Regular security assessments
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate personal information
- Deletion: Request deletion of your personal information
- Opt-Out: Opt out of marketing communications at any time
To exercise any of these rights, please contact us at contact@wetrato.com. We will respond to your request within 45 days.
9. Children's Privacy
Our Site is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@wetrato.com, and we will delete such information from our systems.
10. Email Communications
If you sign up for our waitlist or contact us, we may send you emails about our services, updates, and marketing communications. In accordance with the CAN-SPAM Act:
- All marketing emails will clearly identify wetrato as the sender
- All marketing emails will include our physical mailing address
- All marketing emails will include a clear unsubscribe mechanism
- We will honor unsubscribe requests within 10 business days
To opt out of marketing emails, click the "unsubscribe" link at the bottom of any marketing email or contact us at contact@wetrato.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post the revised policy on our Site
- Notify you by email if we have your contact information (for significant changes)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
BestVacation, Inc.
203 N. LaSalle Street, Suite 1700, Chicago, IL 60601-1262
Email: contact@wetrato.com